Return policy
Return and Refund Policy
Thank you for choosing NOTV*PE. We strive to provide you with high-quality products that enhance your well-being. In case you are not completely satisfied with your purchase, we have outlined our return and refund policy below to ensure a smooth and satisfactory experience.
Returns
We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, unopened, and in the same condition as you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service at info@thenotvape.com with the subject "Return Request," and include your order number, the reason for the return, and any relevant supporting documentation or images. Upon receiving your return request, our customer service team will guide you through the return process and provide you with the necessary instructions and a return address.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days. Please note that shipping costs are non-refundable.
Exchanges
If you have received a defective or damaged item, we are happy to exchange it for the same product. Please contact our customer service at info@thenotvape.com with the subject "Exchange Request" and provide details of the issue.
Additional Terms:
- Returns are subject to inspection and approval by our team.
- We reserve the right to refuse returns or refunds if the item does not meet our criteria.
- Items purchased through promotional offers or sales may not be eligible for return or refund.
- Gift cards are non-refundable and cannot be exchanged for cash.
- We are not responsible for lost or stolen packages during the return process.
We strive to provide excellent customer service and ensure your satisfaction with our products. If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to contact us. Your feedback is valuable to us as we continuously aim to improve our services.
NOTV*PE
Address: Noordmolenstraat 5, Rotterdam, Zuid Holland, 3035 RC, Netherlands
Thank you for choosing NOTV*PE. We strive to provide you with high-quality products that enhance your well-being. In case you are not completely satisfied with your purchase, we have outlined our return and refund policy below to ensure a smooth and satisfactory experience.
Returns
We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, unopened, and in the same condition as you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service at info@thenotvape.com with the subject "Return Request," and include your order number, the reason for the return, and any relevant supporting documentation or images. Upon receiving your return request, our customer service team will guide you through the return process and provide you with the necessary instructions and a return address.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days. Please note that shipping costs are non-refundable.
Exchanges
If you have received a defective or damaged item, we are happy to exchange it for the same product. Please contact our customer service at info@thenotvape.com with the subject "Exchange Request" and provide details of the issue.
Additional Terms:
- Returns are subject to inspection and approval by our team.
- We reserve the right to refuse returns or refunds if the item does not meet our criteria.
- Items purchased through promotional offers or sales may not be eligible for return or refund.
- Gift cards are non-refundable and cannot be exchanged for cash.
- We are not responsible for lost or stolen packages during the return process.
We strive to provide excellent customer service and ensure your satisfaction with our products. If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to contact us. Your feedback is valuable to us as we continuously aim to improve our services.
NOTV*PE
Address: Noordmolenstraat 5, Rotterdam, Zuid Holland, 3035 RC, Netherlands