Shipping Policy

THE NOTV*PE - Shipping Policy

Thank you for choosing THE NOTV*PE. Our shipping policy outlines the details of our shipping processes and procedures to give you a clear understanding of what to expect when ordering from us.

1. Order Processing Time

1.1. Processing Time
Orders are typically processed and shipped within 3-5 business days after receipt of your payment and order confirmation.

1.2. Peak Seasons
During peak seasons or promotional periods, processing times may be extended. We appreciate your patience and understanding.

2. Shipping Methods and Rates

2.1. Shipping Options
The available shipping options and associated rates will be presented at checkout.

2.2. Shipping Costs
Shipping costs are based on the weight of your order and the destination address. You can view the shipping costs before completing your purchase.

3. Shipping Destinations

3.1. Delivery Areas
We currently ship to addresses worldwide. Please note that shipping times and costs may vary depending on your location.

3.2. International Shipping
Please note that we are not responsible for customs duties, taxes, or fees incurred during international shipping. Our orders may be fulfilled through our global partners, including facilities in China. This allows us to offer a wider range of products and maintain inventory availability.

4. Order Tracking

4.1. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

4.2. Tracking Availability
It may take up to 48 hours for tracking information to become available.

5. Shipping Delays

5.1. Unforeseen Delays
While we strive to deliver your orders promptly, there may be circumstances beyond our control that cause shipping delays, such as weather conditions, customs issues, or carrier disruptions.

5.2. Contact for Delays
If you experience a significant delay in receiving your order, please contact our customer service at thenotvape@gmail.com for assistance.

6. Lost or Damaged Items

6.1. Responsibility
THE NOTV*PE is not responsible for lost or damaged items during transit.

6.2. Reporting Damages
If you receive a damaged item, please contact our customer service within 14 days of receiving the order with photos of the damaged product and packaging.

7. Contact Information

For questions regarding shipping, please contact our customer service at thenotvape@gmail.com.

By placing an order with THE NOTV*PE, you agree to comply with and accept the terms of our shipping policy.